Shipping Policy

SHIPPING TIMEFRAME

The shipping time for your order consists of two main components:

Processing Time:

  • Verification of order details, sourcing, quality checks, and packaging.
  • All orders are dispatched from the manufacturer within 72 hours after the order is placed and payment is received.

Shipping Time:

  • The time taken for your package to arrive at its destination after dispatch from our warehouses.
  • Our high-security checkout procedure is designed to protect both the customer and SMPPONY, extending our processing time to 5 days as we thoroughly verify customers and fulfill orders.
  • Following this, your package will arrive within 10-20 business days, depending on your geographic location and stock availability.

SHIPPING ESTIMATES:

  • USA: Standard Secured Shipping & Insurance takes 10 - 12 Business Days for delivery (IF YOUR ITEM IS IN STOCK).
  • Canada: Standard Secured Shipping & Insurance takes 15 - 20 Business Days for delivery (IF YOUR ITEM IS IN STOCK).
  • Australia & New Zealand: Standard Secured Shipping & Insurance takes 12 - 15 Business Days for delivery (IF YOUR ITEM IS IN STOCK).
  • UK & Europe: Standard Secured Shipping & Insurance takes 12 - 15 Business Days for delivery (IF YOUR ITEM IS IN STOCK).
  • Mexico & Spain: Standard Secured Shipping & Insurance takes 8 - 12 Business Days for delivery (IF YOUR ITEM IS IN STOCK).
  • Other Countries: Standard Secured Shipping & Insurance takes 20 - 25 Business Days for delivery (IF YOUR ITEM IS IN STOCK).

*Note: On purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster or slower depending on the recipient's location and the fulfillment center used.

ORDER & TRACKING:

  • After placing your order, you will receive a Purchase Confirmation email with your Order # and purchase details.
  • Changes to your order or shipping information can be made on the same day you placed your order until midnight.
  • After 6 hours, your order will be processed for stocking, packing, and shipping, taking approximately 5-10 business days.
  • Upon completion, you will receive a Shipping Confirmation email.
  • Once shipped, another Shipping Update email with your tracking number will be sent. To track your package, click here.

*Tracking information may not be available immediately after receiving your Shipping Update email, but this is normal and won't affect your expected delivery date.

DELIVERY TIMEFRAME:

  • All orders, including QA processes, testing, and packing, are processed within 5-10 business days of placing the order.
  • Most US-based orders are shipped directly from our warehouse within 24-72 hours.
  • In case of stock shortages in the US warehouse, orders will be shipped from our backup storage in Asia, arriving within 2 to 4 weeks (US Only).
  • For worldwide (non-US) customers, products will arrive within 2-5 weeks, depending on the shipping address.

*We apologize for potential shipment delays due to Customs clearance, inspection, or transportation issues caused by courier services.